We hope you never need to return your Razor product.

However if you do, please see our policies below:


  • Returns of full priced products need to be requested within 14 days from the date of delivery.
  • Please note that products purchased on sale cannot be returned.
  • Refund claims will be processed within 30 days of Razor receiving the returned product(s).
  • We do not offer exchanges. If you would like another Razor product we will process a refund and then you can purchase the Razor item of your choice separately.

Before sending the item back please contact us for a Return Authority number.

Please note we will not accept refunds on unsaleable, used products.

Change of Mind Policy

Where you have simply changed your mind or made a wrong selection we will accept returns in most cases providing goods are:

  • Return Authority requested within a 14 days from the time of purchase.
  • Goods are returned to us within 14 days from the original date of purchase (or 14 days from delivery).
  • Goods are returned in new, unused condition, unopened and in the original packaging. All tagging remains intact and any accessories and/or manuals are included.
  • A Return Authority can be requested by contacting our customer service team.

Faulty/Damaged Goods

If you received a damaged or faulty item, we apologise, see below for more information:

If the problem is major, you are entitled to a replacement or refund. Examples of major failure are when the product:

  • has a problem that would have stopped you buying it had you known about it;
  • is significantly different from the description of the product; or
  • doesn’t do what we said it would do,
  • the incorrect item was shipped.
  • Doesn’t work as per manual
  • It does not include damage caused by misuse or returns simply due to change of mind.
  • If we cannot repair the product within a reasonable time, you can choose a refund.

If the problem is not major, we may choose to give you a free repair instead of a replacement or refund if this is possible.

We reserve the right to refuse to provide a refund, repair or replacement if the problem has, for instance, arisen because the product was misused by the customer.

Before sending the item back please contact us for a Return Authority number. 

Cost of Return Delivery

  • Razor will cover the return delivery cost for orders received where the product(s) is incorrect, damaged, or defective. In this instance, if a replacement has been requested, then Razor will also cover the cost of shipping a replacement product(s).
  • Product(s) returned under the Change of Mind policy are to be done at the buyer’s expense.