Here are some helpful FAQs to guide you through the return process:
We ship New Zealand wide (excluding Chatham Islands) . Unfortunately we do not ship outside of New Zealand at this stage.
Estimated delivery timeframes:
Upper North Island: 1-3 business days.
Auckland: 0 - 2 business days.
Central North Island: 1-2 business days.
Lower North Island: 1-3 business days.
Upper South Island: 2-3 business days.
Lower South Island: 2-4 business days.
Rural / RD addresses often take extra time - depending on how far rural you are, please add an extra 1-4 days on top of the timeframes above.
Orders placed on weekdays before 2 PM will begin processing straight away and will be dispatched the same day. Orders that fall after 2 PM will begin processing straight away but cannot be guaranteed to be dispatched same day.
Orders placed on Friday after 2 PM and over the weekend will begin processing on the following Monday.
During busy promotional and busy periods it is possible we will be unable to meet the above times. We will still endeavour to ship your order as soon as possible.
If we deem that the item is faulty and needs to be returned, we will organise that with you and arrange and pay for collection of the item. In this case you will need to package the item and get ready for the courier to collect. Please see section “How do I Package the Item?” for a guide on sending the item back.
If you have changed your mind or cancelled your order, then the return courier costs will be your expense. Please see section “How do I Package the Item?” for a guide on sending the item bac
Returns of full priced items must be requested within 14 days from the date of delivery. We do not refund sale items, but we will happily exchange them, provided the exchange is requested within 14 days from the date of delivery.
If you claim a refund, it will be processed within 5 days of us receiving the returned Product. If you have requested an exchange, the delivery time for the replacement Product will be as stated above.
We can't guarantee this. We aim to ship all orders with in 24 hours so it is often hard to change or cancel orders. If this does happen to you please contact us immediately and we will do our best if your order has not shipped.
All products sold by Mozzi come with a minimum one year manufacturing defect warranty.
Our Manufacturer warranty covers all manufacturing defects or faults but excludes misuse of the product, modifications to the product in any way, including incorrect installation or damage caused by wear and tear.
If the product you are returning is under warranty, then we will do the repair or replacement at our cost.
Consumable parts are not covered under warranty including handlebar grips, bearings and grip tapes, which will wear over time during normal use. However, these consumable parts are covered if received in a defective state and a claim is placed before the product has been used. See section “What’s the first thing I need to do to return an Item?” if you think your product is faulty.
If the item is not in the warranty period, then we will still try to sort out a repair for you, but we may charge you for this. Please note that if we have sold out of the product, or discontinued the product, that sometimes our super powers just can’t fix everything.
All warranty claims are reviewed on a case by case basis.